Leadership Principles

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Leadership Principles

The Leadership Principles define how Clean Menage conducts its operations, how its leaders guide their teams, and ensure that the customer remains at the heart of every decision. Amazon's distinctive culture, founded on these principles, drives us to fully commit to achieving our goal: to become the most customer-centric company, the employer of choice, and the safest workplace in the world.

 

• Customer Obsession

Leaders always prioritize the customer's interests and act in accordance with this principle. They continually strive to earn and maintain customer trust. While they remain vigilant against competition, their primary concern remains the customer.

• Investing Personally

Leaders are fully committed to their personal lives. They take a long-term perspective and don't compromise that vision for immediate gains. Their work extends beyond their own team to encompass the entire company. They never use the excuse of "it's not my responsibility."

• Invent and Simplify

Leaders expect their teams to be innovative and creative, while constantly seeking to simplify processes. They remain attentive to the external environment, actively explore new ideas, and do not limit themselves to concepts developed exclusively in-house. Innovation also means accepting that sometimes people may be misunderstood at first.

• Often Being Right

Leaders are often right. They have solid knowledge and discernment to support their decisions. They seek out different points of view and challenge their beliefs.

• Learn and Be Curious

Leaders display constant curiosity and a constant desire to progress. They actively seek out new opportunities and proactively explore them.

• Recruit and Develop the Best

Leaders set high performance standards for each hire and promotion. They identify outstanding talent and support their development within the organization. Committed to developing future leaders, they take their mentoring responsibilities seriously. We work for our teams by developing progression tools, such as Career Options.

• Setting the Standard of Demand Ever Higher

Leaders consistently set ambitious standards, sometimes deemed unattainable by some. They continually reinforce these standards of excellence and encourage their teams to deliver superior products, services, and solutions. They ensure that defects are corrected quickly and problems are resolved sustainably.

• Think Big

Limiting one's vision leads to a self-fulfilling prophecy. Leaders define and share a high overall ambition that motivates the achievement of results. They embrace innovative thinking and seek out-of-the-box solutions to better meet customer needs.

• Prioritize Action

Speed ​​is essential in business. Many decisions and actions can be changed later and do not require in-depth analysis. We encourage measured risk-taking.

• Control and Optimize Costs

Accomplish more with limited resources. Constraints foster ingenuity, autonomy, and creativity. Success is not dependent on team size, available budget, or fixed costs.

• Gaining Trust

Leaders practice active listening, communicate transparently, and respect others. They are self-critical, even when it may be uncomfortable. They hold themselves and their teams to a high standard, constantly measuring themselves against the best.

• Analyze in Depth

Leaders intervene at all levels, remain attentive to the smallest details, conduct regular checks, and adopt a critical stance when faced with discrepancies between data and statements. No task escapes their control.

• Have Guts, Oppose and Commit

Leaders are responsible for challenging decisions when they disagree, while respecting their counterparts, even if this can be difficult. They demonstrate strong convictions and great perseverance, without giving in just to preserve social harmony. Once a decision is made, they commit themselves fully to it.

• Get Results

Leaders prioritize the essential aspects of their missions and carry them out on time while ensuring their quality. Despite obstacles, they seize every opportunity and never give up.

• Become the World's Best Employer

Leaders strive daily to build a safer, more efficient, inclusive, and equitable work environment. They lead with empathy, enjoy their work, and encourage others to do the same. They constantly ask themselves: Are my colleagues progressing? Are they self-starters? Are they ready for future challenges? Their commitment is to support the success of everyone, whether at Amazon or beyond.

• With Success Comes Great Responsibilities

We started modestly in a garage, but have since achieved a remarkable journey. Today, we are an influential company with a significant impact on our environment. Aware of our imperfections, we cultivate humility and remain vigilant about the consequences, even indirect, of our actions. Society, the planet, and future generations expect constant improvement from us. Each day must be driven by the desire to progress, to do more and better for our customers, employees, partners, and the world. We must always end the day believing we can do better the next day. Leaders create more than they consume and ensure they leave the environments they touch in an improved state.