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Terms of Service

Welcome to e-menage ! By accessing our website www.e-menage.com and making purchases, you agree to be bound by the terms and conditions of use below. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our site and placing an order, you agree to be bound by these terms of service. If you do not agree to these terms, please do not use our site or our services.

2. Use of the Site

The website [www.e-menage.com] is dedicated to the sale of pet products. Any misuse of the site, including, but not limited to, attempts at fraud, unauthorized access, or offensive comments, is strictly prohibited.

3. Ordering and Payment

- Ordering: Any order placed on the site implies an obligation to pay. We reserve the right to refuse or cancel any order in the event of a payment issue, suspected fraud, or stock shortage.

- Secure Payment: We accept various secure payment methods (credit card, PayPal, etc.) to guarantee a secure transaction. All transactions are processed through secure systems, and payment information is not stored on our servers.

4. Price and Availability

Our product prices are listed in euros, inclusive of all taxes (VAT). Offers and promotions are valid while they are displayed on the website, subject to availability. We reserve the right to change prices without prior notice.

5. Delivery

Products ordered on [www.e-menage.com] are delivered to the address provided by the customer when placing the order. Delivery costs and times are specified during the ordering process. E-menage accepts no liability for delays due to force majeure or actions attributable to the carrier.

6. Returns and Refunds

For return and refund information, please see our [Returns and Refunds Policy].

7. Intellectual Property Rights

All elements of the website (text, images, graphics, logo, etc.) are protected by intellectual property laws and are the exclusive property of e-menage. Any unauthorized reproduction, modification, or use of the website's content is strictly prohibited.

8. Limitation of Liability

e-menage makes every effort to ensure the reliability of the information on the website. However, we do not guarantee that the website will be error-free or uninterrupted, and we disclaim all liability for any direct or indirect damages related to the use of the website.

9. Protection of Personal Data

Your personal data is processed in accordance with our [Privacy Policy], which we encourage you to review to understand how we collect, use, and protect your data.

10. Changes to the Terms of Service

E-menage reserves the right to modify these Terms of Service at any time. Modifications will take effect immediately upon their publication on the website. By continuing to use the website, you agree to the new terms.

11. Governing Law

These terms are governed by French law. In the event of a dispute, and after attempting to reach an amicable solution, the French courts shall have exclusive jurisdiction.

12. Contact

For any questions regarding these Terms of Service, you can contact us at the following address:
- Email address: kmarcjores@yahoo.fr

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kbrou199@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kbrou199@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kbrou199@gmail.com.