shipping policy

At e-menage, we are committed to shipping your orders quickly and efficiently so you can enjoy your products as soon as possible. Here is our detailed shipping policy:

1. Order Processing Times

- Order Processing: Orders are processed Monday through Friday, excluding holidays.
- Preparation Time: Once your order is confirmed, it is prepared for shipment within 1 to 2 business days. In the event of an exceptionally high volume of orders, this timeframe may be extended. We will inform you in this case.

2. Delivery Options and Times

We offer several delivery options to better meet your needs:

- Standard Delivery: The average delivery time is 3 to 5 business days from the date of shipment.

- Express Delivery (subject to availability): If you choose the express option, you will receive your order within 1 to 2 business days.

Delivery times are estimates and may vary depending on your location and product availability.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order, your delivery address, and the selected shipping method. The exact cost will be displayed during checkout. We offer free shipping on orders over a certain amount (€25.99).

4. Delivery Areas

Currently, we only ship to [Metropolitan France / French Overseas Departments and Territories / other countries served by the website]. If your address is not eligible for delivery, we will inform you at the time of ordering.

5. Order Tracking

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking link. You can track your package in real time via this link until you receive it.

6. Delivery Issues

If you experience any problems with your delivery, such as a delay or a damaged package, please do not hesitate to contact our customer service department via our contact form or by email at kmarcjores@yahoo.fr. We are committed to resolving the issue as quickly as possible.

7. Unclaimed Packages / Returns to Sender

If a package is returned to us because it was unclaimed or an incorrect address was provided, we will contact you to arrange for reshipment (additional charges may apply). In the event of a refund request, the initial shipping costs will not be refunded.

8. Contact

For any questions regarding our shipping policy, please contact us at the following address:

- Via our contact form

- Email: kbrou199@gmail.com - kmarcjores@yahoo.fr