Purchase Option Cancellation Policy

At e-menage, we strive to offer flexible purchase options tailored to your needs. However, we understand that certain situations may require the cancellation or termination of a purchase option. The following policy outlines the applicable cancellation terms.

1. Cancellation Conditions
Purchase options may be cancelled in the following cases:

Customer Cancellation: You can cancel a purchase option before the order is processed or shipped. Once the order is being processed, cancellation may no longer be possible.

Failure to Meet Payment Terms: If regular payments associated with a purchase option are missed or unpaid, e-menage reserves the right to cancel the purchase option.

Misuse: Any fraudulent or abusive use of a purchase option may result in immediate termination.

2. Cancellation Procedure
To cancel or terminate a purchase option, please follow these steps:

Contact our customer service department via our contact form, specifying your order number and the reason for cancellation.
Cancellation Confirmation: You will receive an email confirmation once your request has been processed. The cancellation will take effect immediately or according to the terms agreed upon with customer service.

3. Refunds and Cancellation Fees
Refunds: In the event of cancellation, any refund will be issued in accordance with the specific terms of the purchase option in question. Initial processing or delivery fees are non-refundable unless otherwise stated.
Cancellation Fees: Certain fees may apply depending on the order status and the type of purchase option selected. These fees will be communicated to you at the time of cancellation.

4. Effects of Cancellation
If you cancel a purchase option, e-menage will cancel any remaining obligations related to that option, except for any applicable fees, which will remain due. If you have any items in your possession that have not been fully paid for, they must be returned to the address provided by our customer service department.

5. Changes to the Cancellation Policy
e-menage reserves the right to modify this policy at any time. Changes will take effect immediately upon posting on the website. By continuing to use our purchase options, you agree to the new cancellation terms.

6. Contact
For any questions regarding our cancellation policy, you can contact us at:

Email address: kmarcjores@yahoo.fr